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Work Experience

Convergys September 2002 to 2003

Technical Support agent for Hewlett Packard All-In-One products. Accepting calls from customers with HP AiO units, providing excellent customer service by showing empathy to their problems and guiding them through Windows with a list of troubleshooting steps to resolve the issue.

Training: Caring for Customers, Professionalism, Communication Styles, The Art of Asking Questions, Dealing With Different Customers, Unparalleled Client Satisfaction, Corporate Citizenship

  • Received 9 Exceptional Customer Service Awards
  • Received 3 Power of One Awards

Safewebhost.net September 2003 to 2007

Website Designer & Developer. My responsibilities were to create, manage, and maintain websites.

  • Give estimate of entire project.
  • Maintenance, logging maintenance changes, and specifics.
  • Troubleshooting problems via voice phone.
  • CMS Development
  • Database Development/Normalization
  • SEO (Search Engine Optimization)
  • Corporate, and Personal Application Software Development

Top Draw Inc. | August 2007 to 2008

Web Programmer. My responsibilities were to create, manage, and maintain websites and large database applications.

As well customer service, client communications, client meetings, project management, graphic design, flash design, web hosting setup, web hosting migration, and general office administration.

  • Corporate Software Development
  • Database Development/Normalization
  • Web Hosting Setup, Web Hosting Migration
  • Maintenance, Logging maintenance changes, and specifics.
  • CMS Development

Chinook Multimedia Inc. | August 2008 to Present

Database Programmer/Web Developer. My responsibilities are to design, develop, and maintain large-scale websites, and databases, while maintaining web standards.

I enhance the websites with Search Engine Optimization (SEO), improving traffic to the websites. I also play a role of Technical Lead where Project Management becomes key to the process and flow of my work.

  • CMS Customization
  • Custom Application Development
  • Search Engine Optimization
  • Web Hosting Setup, SSL Setup, Payment Gateways
  • Graphic Design